Medicare and Medicaid: our new-client policy
Turning Leaf Therapy is not accepting new clients who are enrolled in Medicare or Medicaid. This includes Medicare Advantage, Pennsylvania Medical Assistance and NJ FamilyCare.
This practice policy applies whether Medicare or Medicaid is your primary or secondary coverage, even if you would prefer to pay privately or have another insurance plan. We do not offer a private-pay exception to this new-client policy.
Finding a therapist through your plan
Contact the member-services number on your insurance card or use your plan’s provider directory to find participating therapists. Tell your plan what kind of support you are seeking and whether you prefer in-person or video appointments. Before booking, ask the therapist to confirm that they accept your specific plan and are accepting new clients.
If you are already a Turning Leaf client
If you become enrolled in Medicare or Medicaid, or your coverage changes, contact your therapist and our intake team. We will review your circumstances with you and discuss next steps for your care and payment arrangements. Please let us know before your next appointment when possible.
Frequently asked questions
Are you accepting new clients who have Medicare or Medicaid?
No. We are not accepting new clients enrolled in Medicare or Medicaid, including Medicare Advantage, Pennsylvania Medical Assistance and NJ FamilyCare. Please contact your plan for help finding participating therapists.
Can I pay privately or use another insurance plan instead?
Our new-client policy applies whether Medicare or Medicaid is your primary or secondary coverage, even if you want to pay privately or use another insurance plan. We do not offer a private-pay exception to this policy. Please contact your plan for help finding a participating therapist.
What if I already receive therapy at Turning Leaf and my coverage changes?
Contact your therapist and our intake team so we can review your circumstances and discuss next steps. Please share the coverage change before your next appointment when possible. Your situation will be addressed individually.
How can I find a therapist who accepts my plan?
Call the member-services number on your insurance card or search your plan’s provider directory. Ask for participating mental health providers, then confirm your specific coverage and appointment availability directly with the provider before booking.
Questions about your current care?
Existing clients can contact their therapist or call our intake team at (215) 399-4128 to discuss a coverage change.
If you are in crisis, call or text 988. You can also call the Philadelphia Crisis Line at (215) 685-6440. In a life-threatening emergency, call 911 or go to the nearest emergency room.
Finding care with your coverage
If you are seeking a new therapist and have Medicare or Medicaid, contact your plan’s member services or use its provider directory to find participating therapists. Turning Leaf is not accepting new clients enrolled in these programs and does not offer a private-pay exception.
Already a Turning Leaf client? If your coverage changes, contact your therapist or our intake team so we can discuss your situation individually.